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Thursday, August 22, 2013

Catching Up Can Be Hard To Do

WHEW! It has been a wicked 10 days...  first Internet issues which Time Warner helped resolve but then the "fix" caused even worse issues with the VOIP phone. Sadly, that did not go well - been with a company named Lingo since 2004 and I have been a huge fan and advocate - until now.

The bizarre element of the change is that in its early days Lingo support was based in India. Those folks were the best trained, best support group on the planet. Most recently I encountered US based support... the world has changed - and not for the better. The attitude is horrible - the advise even worse. I am actually considering moving to another resource after almost 10 years!

Beware of their support - they had me make settings in my wireless router and then pointed me to an external site which was supposed to verify that the changes went into effect. And THAT is when the real trouble started. I foolishly thought the site would be safe - I downloaded the software and got hammered with 6 bugs that took over Internet Explorer, Chrome and FireFox. I overrode my anti-virus because "Lingo" gave me the site. It took over 5 hours to eradicate the bugs and 3 days to do damage control. It has been so much fun.

Should I have known better - yes. Do I know better - yes. But then we all have our stupid days.